Best Rate Guarantee - Full Terms

Terms & Conditions:

Definition

If you book a Stamford hotel-online at the Stamford website and within 24 hours find a lower publicly available rate (“Lower Rate”) on a non-Stamford booking channel (except for "opaque" websites) for the Same Accommodations. "Same Accommodations" means the same room type, at the same hotel, with the same dates and length of stay, same number of guests, same designation as either cancellable or non-cancellable, same advance purchase policies, and the same terms and conditions governing the room rate (excluding local taxes but including booking fees);  Stamford will honour the lower rate and give you a further reduction of 10% on the room rate.

Guarantee Application

The Best Price Guarantee applies to reservations made on www.stamford.com.au and for which a confirmation number has been issued to validate the reservation.

To submit a claim under the Best Price Guarantee, you must complete the online claim form from the Stamford website. We also suggest you take screen shots to support.

Applicable rates / Exclusions

The Best Price Guarantee applies solely to Stamford hotel room bookings, excluding the sale of all-inclusive packages (including an offer proposed at the hotel, transport services or any other service related to the room booking)

The rates covered by the Best Price Guarantee must be accessible to the general public and available for reservation; expressly excluded are:

  • group rates
  • corporate rates
  • wholesale rates
  • conference and seminar rates
  • specific promotional offers or codes granting an additional discount during or after a booking is made 
    (e.g. but not limited to promotional codes supplied further to the registration in a newsletter)
  • rates available on opaque websites that do not show the hotel name until booked (e.g. Wotif mystery hotel)
  • rates given by re-sellers of wholesale vouchers. This means you would have been purchasing a voucher for intent to stay rather than an actual booking. 
  • rates included as part of a travel package (e.g. bundled with airfare/transport)
  • members rate under Stamford's loyalty program
  • rates granted to Stamford partners and their employees
  • rates granted to Stamford employees

Type of rooms

  1. The Best Price Guarantee applies to the same room category as booked on Stamford website. 
  2. The room category claimed for must be available and bookable on another website at the time of verification by Stamford head office.

Dates and length of the stay

  1. The Best Price Guarantee applies to the same dates as booked on the Stamford internet site.
  2. For claims concerning a booking of two or more consecutive nights (at the same hotel), the Best Price Guarantee applies on the basis of the price per night and not on the total amount of the stay.

Currency 

If the rate found on another Internet site is given in a currency different from that of the rate booked on Stamford Internet site, the Stamford customer service department will convert this rate into the same currency as the rate offered on Stamford Internet site.

The exchange rate used will be the Stamford exchange rate in effect on Stamford Internet sites at the time of the initial reservation.

Stamford reserves the right to refuse a claim, if the exchange rates used by both websites are different. Differences in the currency exchange rates are excluded from the offer.

Sales conditions 

The sales conditions associated with the rate on another Internet site must be the same as the sales conditions of the rate booked on Stamford Internet site in order for the Best Price Guarantee to apply.

This concerns in particular (but not limited to):

  • prepayment and deposit requirements
  • cancellation conditions
  • conditions regarding modification of the reservation

Fill in the claim form

The online claim form can be accessed on the Stamford Internet site. All required fields must be completed and the form submitted. Incomplete claims will not be accepted.

A completed claim may be made within the 24 hours following the booking made on the Stamford Internet site, as attested by the time on the booking confirmation, and 72 hours before the scheduled arrival at the hotel. If the original booking was made within the 72 hours preceding the arrival at the hotel, the Best Price Guarantee does not apply. 

Claim Handling

After verification by  Stamford head office, the Best Price Guarantee will be granted if your claim meets all the conditions of application. Stamford head office will send an e-mail with the reservation confirmation number as well as the new rate applicable.

You may only submit one claim for each stay. A “stay” means the total number of consecutive nights spent at the same hotel by the same guest or guests.

In the case of a prepaid reservation rate, the hotel will reimburse the difference in price on the credit card initially debited online.

If the claim does not meet the conditions of the Best Price Guarantee, the Stamford head office will send you an e-mail stating that the Guarantee cannot be applied.

Should you wish to cancel the reservation made on Stamford Internet site, the sales conditions applicable are those stated in the sales conditions presented on the site.

Payment at the hotel 

Upon departure from the hotel, the rate confirmed by the customer service department will be billed together with any other services not included in the reservation (restaurant, bar, etc.).

In the event that the rate was prepaid at the time of the booking, only the services not included in the reservation (restaurant, bar, etc.) will be billed at check-out.

Liability

Stamford declines any responsibility regarding any expenses that may arise from cancelling a reservation, for all reservations made on any Internet site other than the  Stamford Internet site.

Stamford reserves the right to modify or terminate the Best Price Guarantee and its terms and conditions of this Guarantee at any time and without prior notice.

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