HAND SANITISERS

• Hand sanitisers have been placed at reception, concierge, restaurants, conference rooms, staff canteen and back of house areas.

SOCIAL DISTANCING

• Social distancing compliance signs have been placed in public areas including the lobby, reception, concierge, restaurants, gym and pool.
• Our team members will observe social distancing when interacting with guests.
• Clear signage is displayed to recommend numbers and avoid overcrowding in elevators.
• Furniture and exercise equipment has been rearranged to allow for proper social distancing.
• Valet parking services are suspended at hotels

FACE MASKS AND GLOVES

• Face masks and disposable gloves are available for all front and back of house team members if required, including reception, housekeeping, food & beverage and maintenance departments.
• Duty Managers will have stocks of additional masks and gloves for any guest or team member requests.

ADDITIONAL SANITISING

• The frequency of cleaning in public areas has been increased, including the lobby, elevator cabins and operating buttons, door handles, railings and public bathrooms, with the use of hospital grade disinfectant.
• Increased sanitisation in all guest rooms (see details below). In the restaurants and gym, water dispenser buttons/coffee machines are sanitised more regularly.
• Guest room key cards are sanitised upon return to reception
• Heightened meeting room sanitisation of all key high-touch points is carried out (see details below).

COMMUNICATIONS & TRAINING

• Mandatory Covid-19 safe training practices certification will be carried out to ensure team members are up to date on safety procedures and expectations.
• The importance of educating and reminding staff of safety operating protocols remain top of mind.
• Posters promoting washing of hands thoroughly and frequently; and the use of hand sanitisers have been placed in all back of house areas to further remind team members of the importance of these actions.
• Team members are continually reinforced of the importance of reporting any symptoms or observations to human Resources and Department Heads.
• State and Federal Government updates are shared during daily staff briefings.

RESTAURANTS

• Comply with State Government regulations to ensure restaurants are safe both in distancing and density.
• Publicly display signed checklist as evidence of Covid-19 safe business compliance
• No self-serve buffet style food service areas, communal bar snacks, or communal condiments (following Government Guidelines)
• Continue to focus on protocols already in place with Food Safety/HACCP (Hazard Analysis Critical Control Points) accreditation, which guarantees the strictest hygiene practices across all areas of the hotel.

IN ROOM DINING

• Delivery and retrieval process is designed to minimise exposure in guest rooms.
• Guests are offered contactless delivery by leaving tables/trays outside the room after staff ring  the doorbell and announce delivery.
• All food items are covered in transit.
• Mandatory staff hand sanitation will be enforced pre and post-delivery.
• Single use, contactless or virtual menus are available.
• We continue to observe the strictest hygiene practices on all service items.

GUEST ROOMS

• Guest room touch points are a primary focus.
• More intense sanitisation is carried out on telephones, remote controls, door handles, wardrobe handles, toilet seat & flusher, kettle, light switches, thermostats, hair driers, bottle openers, safes, mini bar fridges, bins and any other touch points.
• Removal of magazines from all guest rooms.

MEETINGS AND CONFERENCING

• Heightened sanitisation of all key high-touch points including, telephones, remote controls, light switches, cover or recess electrical outlets, chair arms, flip charts and markets etc.
• State Government regulations will be followed to ensure all meetings and events are complying with distancing and density regulations.